FAQs
Frequently Asked Questions
1. How can I place an order?
You may visit our stores, order delivery directly from our website or order through third party delivery channels like Grab and Food Panda.
2. Do you offer delivery?
Yes, you may order delivery directly from our website or order through third party delivery channels like Grab and Food Panda.
3. Where can I find your menu and prices?
You may check the official menu in our stores, check our website’s order direct tab or check prices listed in third party delivery channels like Grab and Food Panda.
4. Where are your branches located?
Visit our Locations page or check our official social media accounts for the nearest branch.
5. What are your operating hours?
Operating hours vary from branch to branch. Please check our branch listing in this website or contact the branch before visiting.
6. Can I customize my drink?
Yes. Available customizations may include sweetness level, ice level, size, and add-ons, depending on the drink and branch.
7. What payment methods do you accept?
Payment options vary from branch to branch and from what ordering channel.
8. Do you offer promotions or discounts?
Promotions are announced through our official website and social media accounts. Terms and availability may vary.
9. Do you accept bulk or event orders?
Yes. We accept bulk orders and offer party cart services with a minimum order of 100–150 cups, depending on the location. Delivery and service charges apply. To inquire, please complete the Contact Us form on our website. Our team will respond within 1–2 business days during regular office days and hours.
10. How can I share feedback or report an issue with my order?
Please contact the branch where you ordered from and provide your order details so the team can assist you.
11. What are your bestsellers?
Our bestselling milk tea is Okinawa Milk Tea. Other popular drink choices are our Taro Lover, Milo Dino, Brown Sugar Milk and Taho, Sea Salt Latte, Honey Calamansi and Matcha Crème Brulee. For snacks, our most ordered dishes are the Chicken Chops, Peppered Tofu, Peppered Corn, Squid Balls and Peppered Enoki.
12. Do you offer caffeine-free drinks?
Yes, we do. Try our Taro Lover, Taro Snow, Milo Dino, Brown Sugar Milk and Taho, Lychee with Yakult, Grapefruit with Yakult, Honey Calamansi, Honey Dalandan, Winter Frost and Cacao Frost.
13. Are your snacks vegan-friendly?
Our snacks are prepared in a shared kitchen where meat products are also handled. Therefore, we cannot guarantee that they are suitable for strict vegan diets.
14. Are your snacks and drinks allergen-free?
No. Our snacks and drinks are prepared in shared areas where common allergens, including nuts, are handled. Although we take care during preparation, we cannot guarantee that any item is completely free from allergens or cross-contact. Please inform our staff of any allergies before ordering.
15. Do you offer franchise opportunities?
As of the moment, we are not awarding any franchise opportunities.
16. Do you sell gift certificate?
Yes, we do. To inquire, please complete the Contact Us form on our website. Our team will respond within 1–2 business days during regular office days and hours.
17. Do you accept reservations in your branches?
Apologies, we do not accept reservations.
18. Where can I find the calorie information of your products?
You may request for the calorie information of our drinks and snacks from any of our branches.